The carrier has been recognized by the WTA for three years consecutively. World Travel Awards Founder and President, Graham Cooke said that Vietnam Airlines has demonstrated phenomenal dedication to improving its customer services and upgrading its fleet. It has been acknowledged by both the travel trade and the public by being voted 'World's Leading Airline - Premium Economy Class' and 'World's Leading Cultural Airline’. Vietnam Airlines has strongly promoted Vietnamese culture through traditional foods in 2018. In March, the national flag carrier announced that Vietnamese-Australian celebrity chef Luke Nguyen has become its Global Cuisine Ambassador. According to the agreement from 2018-2020, Luke Nguyen will take responsibility of improving the quality of meals and promoting Vietnamese food on Vietnam Airlines’ flights as well as creating 8 new regional specialties for the business class. The chef will also provide consultations to 50 current business-class menus of … [Read more...] about Vietnam Airlines wins two titles at the ‘World Travel Awards’
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Vietnam Airlines receives two awards at World Travel Awards 2018
Founder and President of the World Travel Awards Graham Cooke and Deputy General Manager of Vietnam Airlines’ France & Europe branch office Nguyễn Quốc Hưng at the gala ceremony in Lisbon. — Photo courtesy of Vietnam AirlinesViet Nam News HÀ NỘI — Vietnam Airlines was named the World’s Leading Cultural Airline and World’s Leading Airline - Premium Economy Class at this year’s prestigious World Travel Awards gala in Lisbon, Portugal on Saturday. Vietnam Airlines has retained the dual awards for two consecutive years, echoing its commitment to bringing customers the highest quality service, in line with the airline’s impressive four-Star Skytrax ranking. Lê Hồng Hà, Executive Vice President of Vietnam Airlines, said it was an honour for Vietnam Airlines to be recognised by the World Travel Awards for the third consecutive year. “Whilst one award reinforces our award-winning Premium … [Read more...] about Vietnam Airlines receives two awards at World Travel Awards 2018
Vietnam Airlines receives first Airbus A321neo plane
National flag carrier Vietnam Airlines receives its first Airbus A321neo from US-based Aviation Capital Group (ACG) in Hamburg, Germany earlier this week. (Photo courtesy of Vietnam Airlines) Hanoi (VNA) – The national flag carrier Vietnam Airlines has received its first Airbus A321neo from US-based Aviation Capital Group (ACG) in Hamburg, Germany earlier this week. The new aircraft will be used for domestic flights and routes connecting destinations in Southeast Asia. It is among the 20 new-generation A321neo planes the airline plans to lease from the ACG, ICBC Leasing of China, and US-based Air Lease Corporation (ALC), expected to be fully delivered by the end of 2019. These planes will help expand its aircraft fleet to about 110 in 2020. Khanh T. Tran, president and CEO of ACG, expressed his delight at the delivery and stressed the company looks forward to Vietnam Airlines operating these highly fuel-efficient aircraft in their growing route network. For his part, … [Read more...] about Vietnam Airlines receives first Airbus A321neo plane
Vietnam Airlines receives quality award
Representatives from Vietnam Airlines receive the certificate of merit from APEX CEO Joe Leader, left. — Photo VNAViet Nam News HÀ NỘI — The national carrier Vietnam Airlines was named a four star airline for its quality service by the Airline Passenger Experience Association earlier this week. The carrier’s ranking, matching world-leading airlines such as Air France, KLM Royal Dutch Airlines and United Airlines, is based on passenger feedback in categories including seat comfort, cabin service, food and beverage and entertainment. According to APEX CEO Joe Leader, there are 107 of nearly 500 airlines rated worldwide, with less than 9 per cent rated by their passengers at the highest Five Star Airline level and the next 14 per cent reaching the prestigious Four Star Airline tier. Using a five-star scale, more than one million flights were rated by passengers across nearly 500 airlines from around the world between 1 July 2017 and 30 June 2018. The … [Read more...] about Vietnam Airlines receives quality award
Vietnam Airlines rated as four-star airline by APEX
Illustrative photo (Photo: VNA) Hanoi (VNA) – The national flag carrier Vietnam Airlines has been honoured with the Four-Star Official Airline Ratings by the Airline Passenger Experience Association (APEX). The award was handed over to the airline during the APEX EXPO in Boston, the US, Vietnam Airlines said on September 28. APEX is the only non-profit membership trade association dedicated to improving the entire airline passenger experience. The APEX Official Airline Ratings were created based on passenger feedback gathered through APEX's partnership with TripIt from Concur, the world's highest-rated travel-organising app. Using a five-star scale, more than one million flights were rated by passengers across nearly 500 airlines from around the world between July 1, 2017, and June 30, 2018. First, passengers rated their overall flight experience from one to five stars. On the same screen, passengers were given the … [Read more...] about Vietnam Airlines rated as four-star airline by APEX