Sharing the same success of AI integration is FPT.AI – a platform to help businesses automating their daily operations and customer care services – by FPT Corp. Using the model of Software-as-a-Service (SaaS), FPT.AI greatly reduces the initial cost and installation time of an enterprise while still ensuring smooth operation anywhere anytime.
The FPT.AI ecosystem, meanwhile, offers AI-related products and services like FPT.AI Conversation – a Chatbot, FPT.AI Virtual Agent for Call Center; FPT.AI Vision và FPT.AI eKYC – a smart solution for online extraction of clients’ image and information, FPT.AI Speech – a comprehensive solution for speech recognition.
In the field of telecommunications, Viettel and VNPT – two of the three major domestic telecoms businesses in Vietnam – have poured a large volume of capital into AI in their telecoms network operation and management, especially in the aspect of filtering spam messages and calls, customer services. Both corporations have used AI in developing systems and platforms for a smart urban area (intelligent operation centers, security and identity solutions), which are now applied nationwide.
Vingroup has displayed its interest in AI research and has introduced practical products like face recognition technology even with facemask, becoming one of the first in the world introducing this solution. At the moment, Vingroup’s Big Data research center is piloting AI VinDr – an AI-integrated solution to analyze medical images – in main hospitals of Vietnam in hope of delivering a more objective diagnosis result for the best treatment.
According to experts of the field, AI technology application in Vietnam is predicted to witness a significant rise to serve socio-economic growth purposes. Therefore, it is essential to have a precise and practical guidance for this development.
As the economic growth rate in Vietnam seemingly sees a slow-down, AI with its useful implementations in diverse fields might become the promising driving force to boost this rate, not to mention its tremendous values in education, healthcare, and legislation.
“Due to the exceptional usefulness of AI to a country, there is now a strong need to develop the capable AI human resources to better exploit this technology to serve the community, businesses. AI-related morality values should also be considered in any national AI strategy”, said Dr. Tran Minh Tuan from the National Institute of Information and Communications Strategy (the Ministry of Information & Communications).
He proposed certain points in the national AI development guidance, including promoting the advantage of political stability, prioritizing investments in AI human resources development, exploiting the advantage of being near one of the globally largest Ai markets, overcoming the limitation of the small domestic AI market.
By Tran Luu, Ba Tan – Translated by Huong Vuong