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Viettel Hau Giang Director Nguyen Truong Giang said this is the first province in Vietnam to employ artificial intelligence in order to provide such a service.

The automated call centre will provide people and enterprises with necessary information such as the required papers, processing agencies, processing times and fees, before they proceed with public services, helping save cost and time.

Giang said the call centre is completely automated, operates around the clock and can handle 6,000 calls at one time.

Speaking at the launch ceremony on April 8, Hau Giang Chairman Dong Van Thanh said the establishment of the automated call centre reflects the province’s determination to create breakthroughs in administrative reform and a favourable environment to attract investment.

The public service centre and automated call centre are expected to help Hau Giang Province provide public services in the shortest time possible and in a more professional manner.

“Logistic costs accounts for 30 percent of product price, which is an unreasonably high proportion. In Thailand the figure is 12.5 percent, and the average global figure, 14 percent. This hinders Mekong Delta agriculture products from competing with equivalents from Thailand and China,” said Pham Tien Hoai, chairman of Hau Giang Business Association.

Ngo Tuong Vy, deputy director of Chanh Thu Import-Export Limited Company, specializing in agriculture products, said: “Air transport fees for fresh Vietnamese dragon fruit to Japan is $6 per kilogram.”

She said fresh fruit need to be well-preserved after harvest so it could be exported by sea to reduce costs.

Mekong Delta contributes 90 percent of the country’s rice exports, 65 percent of seafood exports, and 70 percent of fruit exports.

It has a total seven ports, of which the largest is Long An International Port in southern Long An Province. The latter can accommodate cargo ships with a capacity of 70,000 tons. The second largest is Cai Cui Port in the Mekong Delta city of Can Tho, which can handle 20,000 ton cargo vessels. It also has 57 inland waterway ports.

Experts say the Mekong Delta waterway traffic system is of low quality, limiting the capacity of cargo ships operating in the area.

There are only two ways to reach Hau River ports via either Dinh An and Quan Chan Bo estuaries. However, the Dinh An estuary has not been dredged for years and can only handle cargo ships of 3,000 tons. The Quan Chanh Bo estuary can handle cargo ships from 7,000-10,000 tons, but does not have breakwaters, meaning vessels can only operate at low speed to prevent waves from affecting nearby aquaculture projects. Thus, ships normally take a day to pass through the 26-kilometer Quan Chanh Bo estuary.

Heads of export firms said Mekong Delta lacks deep-water ports for container ships serving export, besides logistic centers, warehouses and irradiation facilities.

Agriculture products from Mekong Delta have to be shipped to Ho Chi Minh City (HCMC) and the southeast region of Vietnam to be exported. However, ports in HCMC and the southeast are usually overloaded, upping warehouse costs and export duration.

“The Government needs to upgrade the Quan Chanh Bo estuary to ensure it could handle high capacity cargo ships (up to 20,000 tons),” said Vo Thanh Phong, CEO of logistic firm Hau Giang Maritime Service Limited Liability Company.

He added the Cho Gao channel in Tien Giang Province needs to be dredged and upgraded for barges with capacities of over 3,000 tons to operate, which would reduce transportation duration and costs.

The Ministry of Transport has proposed the government build a deep-water port in the Mekong Delta province of Soc Trang that can handle cargo ships with capacities of 100,000 tons to meet regional export and import demand.

Tourists watch dragon fruit trees. Photo: VOV

Binh Thuan has the largest acreage of dragon fruit tree cultivation in Vietnam. It also grows many other fruit trees, including apple, grape, and durian.

Mr. Nguyen Thanh Truc’s family in Ham Minh commune, Ham Thuan Nam district, considered Binh Thuan’s dragon fruit capital, grows dragon fruit on 4 ha of land. In between the dragon fruit trees, he grows grapefruit, coconut, jackfruit, and mango. His orchard is frequented by his friends and relatives on weekends. As the word has spread, an increasing number of tourists also visit the orchard, giving Truc the idea of offering hospitality services. He renovated his lotus pond, opened a fishing service, and created photo zones.

Truc said, “Because of the COVID-19 epidemic, the number of visitors decreased over the past year. People from the city used to visit my coconut and grapefruit operation, usually on Saturday or Sunday.”

In Ham Thuan Nam district, orchard visitors can observe the tending, harvesting and processing of dragon fruit and enjoy juice and dishes made from dragon fruit. Nguyen Thi Kim Thoa is excited to pick grapefruits and coconuts at Nguyen Thanh Truc’s orchard.
“This is the first time I have visited an orchard. I like the fresh, cool air and the fruit is delicious. The orchard owner is very hospitable and friendly. I’ve toured the orchard, I think it will attract many tourists,” said Thoa.

Other districts in Binh Thuan province also grow a lot of fruit trees. Ho Cong Tien, head of Tuy Phong district’s Culture and Information Department, said, “In recent years, Tuy Phong has focused on growing yellow grapefruits, yellow apples, chili, lemon, and banana to sell to tourists.”

Vo Xuan Nghia, Director of the Binh Thuan Tourism Promotion Information Center, is optimistic about orchard tourism.

“Agricultural tourism is becoming popular. We have introduced it through media outlets and travel companies. Hopefully, when the COVID-19 epidemic subsides, the Binh Thuan tourism market will revive. Fruit orchards are a new attraction that helps to diversify tourism in our province,” said Nghia.

Binh Thuan now has about 44,300 ha of fruit trees of all kinds in orchards that both produce fruit and offer tourism services.