Illustration by Trịnh Lập Khánh Dương A GrabFood courier in HCM City is unlikely to forget the day when he stood alone on a street with 40 cups of milk tea desperately trying to call his customer. No one appeared to pick up the order. The driver received only VNĐ18,000 (US$0.8) as a delivery fee but had to pay VNĐ1.6 million ($68) in advance for the tea and did not know what to do when the order was cancelled only a few minutes before he reached the delivery address. He reported the case to GrabFood and was told they were trying to deal with it. “When we confirm that customers have cancelled the order, we will try to provide the best support for drivers including paying compensation,” a representative from GrabFood said after the incident. Not long after that, after ordering 20 cups of milk tea worth VNĐ1.2 million ($51), a girl in HCM City texted the driver … [Read more...] about Who will pay the price for cancelled online orders?
Shopping spree slots online
A customer shops for goods online using Tiki. The online e-commerce platform yesterday inked an agreement to prevent counterfeit goods in e commerce platform with four other firms - Adayroi.com, Lazada.vn, Sendo.vn and Shopee.vn. VNS Photo Trương Vị HÀ NỘI — The Government should impose strict punishments on the trade of counterfeit goods on e-commerce platforms, attendees were told at a conference held in Hà Nội yesterday. Đặng Hoàng An, deputy minister of Industry and Trade, said e-commerce in Việt Nam has seen strong growth of 25 to 30 per cent a year. In 2018, the growth rate reached 30 per cent with total revenue of more than US$8 billion. In the digital economy, the revenue through e-commerce channels was five times higher than that of average GDP growth. “However, the issue of fake goods and violations of intellectual property rights has become more common … [Read more...] about Tighter regulations needed to prevent fake goods online
The Hanoitimes - A majority of Vietnamese consumers still prefer local physical stores to buy premium goods, however, this trend is changing. Vietnam consumer confidence index hits record high: Nielsen Generation Z leave marked impact on Vietnam’s consumer landscape: Nielsen Tet demand pushes Vietnam's consumer prices up 0.8% in February Vietnam consumer prices rise 0.1% m/m in January Around 48% of Vietnamese consumers are shifting to buy premium products at local online shops, compared with 69% still going to local physical stores, a latest report by global measurement company Nielsen revealed. Illustrative photo. Additionally, 27% of locals chose to buy goods in foreign online shops, while 23% travelled abroad to buy luxury goods at stores. Vietnamese consumers are most willing to buy such premium items as cosmetics (46 %), clothing/shoes (44 %), personal electronics (43 %), body care (41 %) and meat or seafood (38 %), read the report. … [Read more...] about More Vietnamese consumers shift to shop premium goods online: Nielsen
Nguyen Thi Thu Huong, 31, who is pregnant and identified as the ringleader of the shoplifters, was sentenced to one year and 11 months in jail, while another woman, Tran Thi Phuong Thao, 29, will spend 22 months behind bars, the Strait Times reported. Two men, Duong Tuan Dat, 27, and 30-year-old Van Tu Nguyen received the same sentence as Huong. All four suspects pleaded guilty to two counts of being in possession of fraudulently obtained items and one theft charge. According to the indictment, the accused drew up a plan to come to Singapore and steal clothing items from shopping malls and sell them after returning to Vietnam. Before arriving, the gang prepared special shopping bags lined with aluminium to avoid being spotted by anti-theft sensors, prosecutors said. The gang entered the island state on September 13 this year and targeted a Japanese retailer as they had heard that many pieces of clothing did not have sensor tags attached. Two days later, all four went to a Uniqlo store … [Read more...] about Vietnamese quartet jailed in Singapore for $30,000 shoplifting spree
Online shopping is expected to surge in the remaining months of this year with many e-commerce players launching promotions. During this period the biggest promotion will be Singles’ Day on November 11, which has become popular in Asia and a huge commercial hit. According to Criteo, an advertising platform, November 11 was originally celebrated in Chinese universities and meant for singles. It then spread to other markets like Taiwan, Indonesia, Viet Nam, and Singapore. Silvia Siow, Criteo’s head of account strategy for Southeast Asia, Taiwan and Hong Kong, said: “In recent years the day has become a major opportunity both for shoppers and online retailers. “This is not just a one-day celebration but the clear start of the winter shopping season. “A strong retail sales uplift across various product categories is seen in the weeks following November 11 with the most spectacular sales spike happening in December.” For Vietnamese market, Siow said, the … [Read more...] about Online shopping set for year-end boom