Illustration by Trịnh Lập Khánh Dương A GrabFood courier in HCM City is unlikely to forget the day when he stood alone on a street with 40 cups of milk tea desperately trying to call his customer. No one appeared to pick up the order. The driver received only VNĐ18,000 (US$0.8) as a delivery fee but had to pay VNĐ1.6 million ($68) in advance for the tea and did not know what to do when the order was cancelled only a few minutes before he reached the delivery address. He reported the case to GrabFood and was told they were trying to deal with it. “When we confirm that customers have cancelled the order, we will try to provide the best support for drivers including paying compensation,” a representative from GrabFood said after the incident. Not long after that, after ordering 20 cups of milk tea worth VNĐ1.2 million ($51), a girl in HCM City texted the driver … [Read more...] about Who will pay the price for cancelled online orders?
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Digital transformation imperative for Viet Nam and its neighbours “Digital transformation or lose?” is a key message raised during the second-day of the Cambodia, Laos, Myanmar, Viet Nam, and Thailand (CLMVT) Forum 2018, held in Bangkok from August 16 to 17. The session features senior policy makers and representatives from some of the most remarkable tech startups and successful SMEs from CLMVT and non-CLMVT countries who share their experiences on how to successfully integrate new technologies into their businesses and production networks. Digital transformation is an inevitable trend that start-ups and small-and-medium enterprises (SMEs) in the CLMVT region have to embrace sooner rather than later to remain in the race, said Oudet Souvannavong, President of Lao National Chamber of Commerce and Industry. “If business are not linked to technology, they will definitely lose,” Souvannavong said, adding that digital transformation is the key for business to move … [Read more...] about BUSINESS NEWS IN BRIEF 21/8
Vietnam Online Marketing Forum 2018 opens in HanoiThe Vietnam Online Marketing Forum 2018, themed “Human or Robot”, took place in Hanoi on August 17, following its success last year. Speaking at the event, Nguyen Thanh Hung, Chairman of the Vietnam E-Commerce Association (VECOM) – the organiser, said Vietnam’s e-commerce annually grew by 25 percent in 2017, which is expected to keep its pace this year thanks to change in consumers’ shopping habit amid the fourth industrial revolution. Specifically, revenue from online retail expanded by 35 percent while shipping companies posted revenue growth of 62 – 200 percent, leading to higher earnings in online payment sector. The forum featured four sessions featuring online marketing trends in the world and changing consumers’ shopping experience, artificial intelligence in online marketing and effective exploitation of chatbox, data-driven marketing and marketing 020 from strategy to … [Read more...] about BUSINESS NEWS IN BRIEF 19/8
Hong Kong calls for investment from Vietnam Hong Kong is currently an ideal destination for Vietnamese firms to expand operations abroad, heard a round-table seminar in Ho Chi Minh City on August 13. Vo Tan Thanh, Director of the Vietnam Chamber of Commerce and Industry (VCCI)’s Ho Chi Minh City Branch, held that Vietnam and Hong Kong are key major trade partners of each other with bilateral trade reaching 9.2 billion USD in 2017, up 22 percent from 2016. As of June 2018, Hong Kong was the sixth largest foreign investor in Vietnam with a total capital of nearly 19 billion USD, he said. With the ASEAN-Hong Kong free trade agreement, trade and investment between Vietnam and Hong Kong are both expected to grow fiercely in the near future. Vietnam is encouraging firms to expand investment abroad to popularise Vietnamese products across the world. Thanh hailed Hong Kong as a free, developed economy with a strategic location, modern infrastructure, and large capital … [Read more...] about BUSINESS NEWS IN BRIEF 14/8
Can Tho invites investors to investment promotion conferenceThe Mekong Delta city of Can Tho will hold an investment promotion conference on August 10, inviting investors for 54 projects worth nearly 124 trillion VND (5.44 billion USD). At a press conference on the conference on August 1, Chairman of the municipal People’s Committee Vo Thanh Thong said investors have already expressed interest in 44 out of the 54 projects on offer, and some are ready to start work immediately on 22 projects. He added that some projects attracted two or more investors, so the city will set criteria to select the best among them. Among the 54 projects, 21 are in real estate, 9 in culture-sports and tourism, 9 in agricultural and industrial infrastructure, 8 in transport, 4 in logistics and power, 2 in cultural-sport and health care infrastructure and 1 in information technology. Prime Minister Nguyen Xuan Phuc is expected to deliver a keynote speech and chair the conference, … [Read more...] about BUSINESS NEWS IN BRIEF 2/8