Level: Pre-intermediate and above Brief description: This lesson helps you practice writing a letter of complaint. KEY CONCEPT: A complaint letter should be polite and courteous, but clear and direct. Look at the sample letter below and answer the questions that follow. Understanding the model 1. What product or service did the customer buy? 2. What problems did the customer experience? 3. What were the effects of these problems? Did the customer have extra costs because of them? If so, how much? 4. What does the customer want the supplier to do? Answers 1. The customer bought a package tour of Thailand. 2. The customer’s flight was overbooked; she had to take a taxi to the hotel. The customer’s room had been given to someone else. 3. The customer had to wait 4 hours at the airport, she had to pay $30 for a taxi and $25 extra per night for a different room. 4. The customer wants the supplier to apologise and refund her the extras she paid during the tour. Analysing the … [Read more...] about How to write a letter of complaint?
How to sign documents
Illegal books purport to tell parents how to choose baby's gender (06-05-2009) Women in the Khanh Hoa Province receive reproductive health information. Regulations prohibiting prenatal gender selection are being implemented. — VNA/VNS Photo Duong Ngoc HA NOI — It is quite easy to find guide books for parents to follow prenatal gender selection methods at bookstores throughout the capital city, according to Nguyen Thi Huong, a mother of two girls living in Ha Noi. Huong, who is currently pregnant with her third child, said her second child wasn't a boy because she did not use books that guide prenatal gender selection. "This time my husband and I followed a book, given to me by my mother-in-law, which indicated that we needed to eat a lot of salty food and avoid drinking milk before becoming pregnant," said Huong. A latest statistics from the Ministry of Health (MoH) showed that nearly 270,000 babies were born in the first quarter of this year. More than 27,400 of … [Read more...] about Illegal books purport to tell parents how to choose baby’s gender
Russia and the United States have agreed "all the documents" for a successor to a landmark nuclear disarmament treaty and will likely sign it in Prague, a Kremlin source told AFP on Wednesday. "As of now, all the documents on the new START treaty have been agreed upon," said the Kremlin source, who spoke on condition he not be named, suggesting an apparent breakthrough in the long-stalled talks. The comments indicated that Moscow and Washington were finally set to sign a successor pact to the landmark 1991 Strategic Arms Reduction Treaty, a key goal of the administration of US President Barack Obama. Obama has made talks on replacing START the central element of his efforts to "reset" strained US-Russian relations, but they had reportedly been bogged down by disagreements over US missile defence. Earlier on Wednesday, a US official, speaking in Washington on condition of anonymity, said the White House had spoken with Russia and the Czech Republic about its desire to sign the new … [Read more...] about Russia, US set to sign new nuclear treaty: Kremlin source
The mosaic-like Windows 8 is a dramatic shift for Microsoft as it embraces the tablet and touchscreen era, creating a standard experience across phones, tablets, laptops and desktops. Eight months after the preview was made available, the genuine article is now sitting on Microsoft's servers, waiting for you to download it. If you're currently running Windows 7, you're in the best position to upgrade to the newest operating system. While XP users have the option to keep their files, and Vista users can keep their files and Windows settings too, only Windows 7 users have the choice to keep files, settings and applications in place after the upgrade. As anyone who's upgraded Windows in the past will know, this makes life much easier than it has been in previous versions. In the early hours of this morning, I took the new operating system for a spin and upgraded a Windows 7 system. What follows are the steps required and the process you'll have to go through to upgrade your own … [Read more...] about How to upgrade Windows 7 to Windows 8
(VEN) - Although handicraft export value during the first half of 2012 increased from 7-8 percent over the same period last year, profits shrank by an alarming rate, which clearly reflected the internal weaknesses of the industry. According to the Vietnam Handicraft Exporters Association (Vietcraft), during the first half of 2012 handicraft exports reached US$860 million in value, with ceramics and bamboo furniture becoming the two major export commodities, accounting for 40 percent and 35 percent respectively of total export value. The US remained the largest market for Vietnamese handicraft exports, consuming about 40 percent, followed by the EU with 30 percent. Vietcraft General Secretary Le Ba Ngoc said, "The US remains attractive and has potential for growth as consumers there become more and more interested in Vietnamese handicraft products. Vietnamese handicraft exports to the US reached US$300 million in value during the first half of last year and reached US$400 million … [Read more...] about Handicraft exporters mull over how to increase profits