According to a report by the United Nations, Vietnam has climbed two places to rank 86th among 193 countries and territories on the 2020 e-government development index (EGDI). It holds the sixth position in Southeast Asia in this regard.
Notably, the launch of the National Public Service Portal in December 2019 has integrated more than 2,900 administrative procedures of 21 ministries, sectors and 63 provinces and cities. More than 57 million dossiers have been handled, saving about VND8 trillion a year for the state budget.
Online public services have gradually become more efficient
Director General of the Vietnam Government Office’s Administrative Procedure Control Department Ngo Hai Phan said that the electronic information system has been set up synchronously from central to local level. The National Public Service Portal and the ministerial and provincial-level electronic single-window systems play a central role in connecting, integrating, and sharing data with the national database of identity authentication and administrative procedures.
Thirty-eight out of 63 provinces and cities have been implementing smart urban projects, actively implementing digital transformation. The country's telecommunication infrastructure has been covered by 4G and it also has a high rate of mobile device usage compared to the world average.
Vietnam’s e-commerce in 2020 increased by 16 percent to reach US$14 billion with online retail increasing by 46 percent; ride-hailing and food delivery by 34 percent; online marketing, entertainment and gaming up 18 percent. The average growth rate in the 2020-2025 period is predicted to reach 29 percent and e-commerce revenues are expected to reach US$52 billion by 2025.
Smart monitoring and control centers in provinces help accelerate the e-government process
Experts are urging Vietnam to improve e-Government efficiency, specifically focusing on smart city and e-commerce development, the two areas expected to stabilize the socioeconomic situation in the post-Covid-19 period.
Deputy Minister of Information and Communications Nguyen Huy Dung said that in June 2021, the Prime Minister issued the first of its kind e-Government development strategy now serving as the guidelines for the coming decade, in accordance with the UN-declared decade of action for sustainable development goals.
Director of the Asian Development Bank in Vietnam Andrew Jeffries assessed that digital technology is a powerful tool for governments. The strategic use of digital technology can facilitate fast and efficient public service and improve government accountability and openness.
The Ministry of Information and Communications has set a 2021 target of raising all online public services of
ministries, sectors and localities to level 4. Currently, only about 45 percent of services are offered at this
level. It is also striving to improve the efficiency of online public services serving businesses and individuals.
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