The IT meltdown that grounded hundreds of British Airways flights has become a lost luggage crisis. Yesterday thousands of people who checked in their bags at the start of the Bank Holiday weekend before their flights were cancelled were still desperately trying to find them. The airline has admitted its website has been unable to cope with the number of people trying to post a lost luggage report. Some passengers are so angry with the company that they are planning to boycott British Airways from now on. Crowds growing after an IT system collapsed at London’s Heathrow Airport Terminal 5 Customers have found it impossible to get through to the BA’s call centres, which are based in Madrid and India. Worse, it has emerged BA’s customer service operation is weighted against British passengers in terms of call costs and operating hours. The crisis has been blamed on savage cost cutting by BA’s controversial Spanish boss, Alex Cruz, who has faced calls to resign. Yesterday Mr Cruz, who insisted he intends to stay on, said only 75,000 had been affected by the crisis. But in fact, this is just the number who had flights cancelled, with BA admitting that ‘many more’… Read full this story
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