The international organization Airports Council International (ACI), which includes 573 corporations controlling the work of more than one and a half thousand airports in 178 countries, carried out a research that showed which airports were the best in the opinion of passengers. The rating is considered to be objective because during the research ACI questioned 200 thousand people who were waiting for the departure in 90 international airports of the world. They were asked 34 questions including the questions about the cleanness of WC and the easiness of luggage claim. Such pleasant nuances as the thermal baths at the airport of Nagoya and the playgrounds at the airport of Malaysian Kuala-Lumpur were taken into consideration.
According to the research, the best airports, as before, are situated in Asia. However, there are airports with a nice passenger service in the other countries too.
At the third time, Incheon Airport of South Korea was in the lead of the rating. Malaysian capital airport Kuala-Lumpur ranked second and was followed by Changi, situated in Singapore. The international airports of Hong Kong and Japanese Nagoya took the forth and the fifth place in the rating.
Portuguese Francisco Sa Carneiro in Porto is recognized as the best airport in Europe; Dallas-Fort-Worth Airport is the best in the USA. Ben Gurion Airport is the best in the Middle East, in Africa the top airport is Tambo International Airport in Johannesburg. In South America passengers prefer Jose Joaquin de Olmedo International Airport situated in Ecuador. Mark Adamson, a member of ACI, considers that Asian airports lead the rating because the local authorities want to be the best for tourists. In addition, unlike the Asian countries, the European airports, such as Heathrow Airport in London, don’t have a physical possibility to enlarge their area. Many airports don’t have enough financial resources.
The administration of the majority of airports can’t track and punish customs officials and guards for the impolite and improper treatment of passengers.
“If you guard the airport and are responsible for passengers’ safety, it doesn’t mean that you can be rude to all the people around”, told the manager director of Ben Gurion Airport, Zeev Sarig.
Of course, your personal impression of an airport that you have visited depends much on your mood, weather and of course problems that have happened or not happened during your stay at the airport.
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